Where to go with questions?

If you have any questions, you can always contact us by e-mail info@grometa.lt or call (8 5) 235 00 00 (I-IV 8 am - 5 pm, V 8 am - 4 pm).


What is cartridge refilling? How many times can a cartridge be refilled?

Refilling your empty cartridge with non-original supplies. Typically, a laser printer cartridge can be refilled 1 to 3 times. Refilling the laser cartridge more than once may affect print quality. When refilling a cartridge every 2-3 times, we recommend that it perform a cartridge refurbishment service, replace worn parts that may affect print quality.


What is a cartridge upgrade?

Refilling your empty cartridge by replacing the drum and (if necessary) other worn parts. For excellent print quality, we recommend that you upgrade the cartridge after two refills.


What is cartridge replacement?

Replacing your empty cartridge with a new one (equivalent). After ordering this service - you will be delivered a new (equivalent) cartridge, and your empty one will be picked up.


What is a new cartridge?

This is an alternative (non-original) cartridge to the cartridge manufactured by the printer manufacturer. The quality and number of copies made with these cartridges do not differ from the original cartridges, and the price is significantly lower.


What is an original cartridge?

Supplies manufactured by the printer manufacturer (toner or ink cartridge).


Are the cartridges covered by the warranty?

Yes. All cartridges are warranted from the date of purchase. We offer warranty and post-warranty service. More about the warranty - >>>


Can a refilled or new (equivalent) cartridge damage the printer?

Printers fail regardless of whether original or refilled cartridges are used. Very rarely, the causes of printer failures are related to office supplies.


How to replace a toner cartridge in a laser printer?

Open cartridge door to access the old cartridge. Grasp the handle on the cartridge and then pull the cartridge up to remove it. Once the old cartridge is removed from the printer, remove the new cartridge from its packaging. Sometimes toner can settle inside the drum and cause poor print quality. We can prevent this issue by mixing the toner before installing into the printer. While holding the cartridge from its sides, rotate the entire cartridge 6-8 times to fully distribute the toner throughout the cartridge. Next, pull the orange tab untill all tape is removed from the toner cartridge. Be carefull not to touch the imaging drum on the bottom of the print cartridge as this can cause print-quality problems. Once the tape is completely removed, you can insert the cartridge into the printer. Close the print cartridge door. Your printer is now ready for regular use.


What is the drum unit?

The drum unit is an electrically charged cylinder that transfers that toner powder to paper to create text and images. Both of these components are essential for producing a print


What is the difference between the toner cartridge and the drum unit? What is the toner cartridge?

In short, the toner cartridge is a container that contains the toner powder, whereas the drum unit is an electrically charged cylinder that transfers the powder onto paper.


Why do I get fewer pages out of my toner cartridge than the manufacturer claims I will get?

The manufacturer capacity is based on 5% of the page being covered in ink or toner, but if you are printing large shaded areas or more than 4 paragraphs of text, we generally print at more like 10 – 15% coverage.

So at 15% coverage, the calculation is, the new coverage value divided by the old coverage value (15 divided by 5). Then divide the stated manufacturer prints number (eg. TN2000 toner is 2500 pages), by the result of the last calculation.

15 / 5 = 3
2500 / 3 = 833.33 pages.


The print blurred.

Answer: OPC(Organic Photo Conductor) surface is damp, try printing a few pages more.


Print hollow words.

Answer: The hollow words refer to the lack of text or images.

Cause: The print media is too light or too hard; or using the wrong side of the printing paper; Toner problems , such as toner melting point too high or powder too large; magnetic roller coating is too thin or too old; Solution: Replace the print media; replace toner carbon cartridge.


Will the use of compatible/ remanufactured toner cartridge VOID my laser printer warranty?

Answer: ABSOLUTELY NOT. Using a compatible/remanufactured toner cartridge will not void the manufacturer's warranty. In fact, it would be illegal for the manufacturer to void your warranty under these circumstances. Similarly, it would be illegal to mandate that you only use their batteries in their products. You are the consumer and it is your choice.


Ordering issues:

Do you write invoices for the company?

Yes, check the Invoice Required box when entering your buyer information.


When does my order start processing?

Orders start only after receiving a prepayment. If you choose the payment method Paysera - we receive payment for the order immediately. If you have chosen to pay for the order by bank transfer, we recommend sending a copy of the transfer to info@grometa.lt, as it may take some time for us to receive the funds in our bank account.


How can I pay for the order?

Orders can be paid using the Paysera.lt payment system or by bank transfer. More ->>>


How do I know if an order has been accepted?

After receiving the order, you will receive an e-mail. an e-mail is sent confirming the accepted order by e-mail.


Where to find information about the submitted order?

Your order status and other information are visible when you log in to your account. We will keep you informed about the progress of the order by e-mail, we will contact you by phone if necessary.


How can I cancel an order?

E-mail info@grometa.lt or call (8 5) 235 00 00 (I-IV 8 am - 5 pm, V 8 am - 4 pm).


Do you offer discounts for regular customers?

We value consistency, so there are discounts for regular customers.


Do you deliver the orders?

Yes. All ordered items are delivered on working days to the specified address. More about delivery of goods ->>>


If you have not found the answer to your question, please contact us by phone (8 5) 235 00 00 or e-mail info@grometa.lt.